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Segue Support Plans

Segue Product Support plans are cost-effective and designed to help businesses maintain the benefits of consistent performance and ensure that bug fixes and security updates are available.  

Our customer support engineers have extensive Java experience and deep knowledge of the JDK, JVM, memory management, performance optimization, and usage of industry-standard application monitoring and management tools.

You will be working with an experienced, knowledgeable Segue support engineer who knows Java inside and out and is dedicated to the success of your deployment and your business.

Developer Version
Self Support Subscription

Three free support cases - local development server environment support only

  • Can only be deployed on physical systems

  • Cannot be stacked with other subscriptions

  • Is not intended for production environments

Standard Support

Production and Testing environment support

  • For all support cases, standard business hours of coverage are either 9 a.m. to 6 p.m. (0900-1800) local time for North America or 9 a.m. to 5 p.m. (0900-1700) for outside North America. Standard business hours do not include weekends or local public holidays

  • Web and phone support channels

  • 10 free support cases per licensed server

Enterprise Premium and Custom Support Options

Production and local environment support

  • Our Enterprise Java Support options add 24/7/365 support to the Standard Support agreement and can be customized to your needs for even the toughest Java and latency problems

  • Both Bremote and onsite services are available

  • Choose annual and multi-year agreements

  • Unlimited support cases

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