Segue2LL JVM Support Pricing
Segue Developer w/Self Support                        Free for non commercial development use only
Segue Developer Standard Support                   $35/month per non-commercial server 
Segue w/Standard Support per yr.                     $799.00 per annual commercial server 

Segue w/Premium Support per yr.                     $1250.00 per annual commercial server
Segue Developer Standard Support Bundle    $999.00 per 4 annual non-commercial servers
Enterprise Support and volume discounts      Contact us 
 
Custom JVM and OEM Builds                               Contact us for per task or per diem based pricing 

Embedded and Small Foot Print Builds

Embedded and Small Foot Print Build support

Custom JVM Functionality & Enhancement    Contact us

Application-JVM baking - Have your own custom

JVM+YourApp custom made for a smaller foot print,

easier deployment, and easier managment.

 

Technical Account Manager                                 Contact us 

 

Production Support Terms of Service

                                                   Self-support                            Standard                                    Premium

Hours of coverage                   N/A                                            Standard business hours         Standard business hours (24x7 for Severity 1 and 2)**

Support channel                      None                                         Web and phone                         Web and phone

Number of cases                     N/A                                            Unlimited                                    Unlimited

Response times                     Initial and ongoing               Initial and ongoing                  Initial response            Ongoing response

Severity 1                                  N/A                                            1 business hour                         1 hour                              1 hour or as agreed

Severity 2                                  N/A                                            4 business hours                       2 hours                            4 hours or as agreed

Severity 3                                  N/A                                            1 business day                           4 business hours           8 business hours or as agreed

Severity 4                                  N/A                                            2 business day                           8 business hours           2 business days or as agreed

 
** In order to provide you with 24x7 coverage, We request that you identify a dedicated point of contact who will be available until the issue is resolved. NOTE: Severity 2 issues are not automatically set to 24x7 coverage after filing a support case, and 24x7 coverage should be explicitly requested if applicable. 

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